Why am I not receiving ecards sent to me?

Article ID: 132
Last updated: 29 Aug, 2018
Views: 19925

We work hard to ensure that our cards sent by users reach the receiver's inbox. An email notification is sent to the receiver the moment the ecard is sent.

Our research shows that the most common reason for the receiver not getting the card is a typo error in the receiver's email address when the sender is sending an ecard.

If the email address is correct, then there is a possibility that the email we sent to you did not reach your email inbox or got filtered into your bulk/ spam folder. You can check in the Bulk mail folder and Junk/ Trash folder.

A simple way to address this situation would be to add "ecards@123greetings.com" to your  whitelist to ensure that the ecard email reaches your inbox when the next reminder email goes out.

Our 123Greetings Connect feature allows you to track the ecards received by you in last 30 days. Please follow the instructions below to check all the ecards received by you in last 30 days.
- Login or Sign up to 123Greetings Connect.
- Confirm your email address if you have not done so.
- Click on "My ecards" section and click on “Received” tab, and you can see all the ecards received by you in the last 30 days.

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