Why am I having problems viewing the ecard?

Article ID: 6
Last updated: 05 Jul, 2017

Viewing an ecard from our website is very simple; once you enter the 20 digit card number in the "Search Box" at the top right hand side  of our website or click on the card link in the email notification that you have received, you should be able to see your card or an appropriate error message regarding your ecard.

If you are unable to view the card you have received, and are not able to see the error, the possible reasons are:-

Browser Support:
 Make sure you have an up-to-date version of your browser. Also ensure that you have Javascript/ cookies enabled in your browser settings in order for the website to work properly. Please follow few simple steps to enable JAVA SCRIPT in your browser.

If you are using Mozilla Firefox:

1. Click on tools menu right at the top of the browser.

2. Select and click "Options". And under “Contents” tab you should find the text "Enable JavaScript" and a check box beside the text. Please tick it.

You are done!!!

If you are using Internet Explorer:

1. Click on tools menu right at the top of the browser.

2. Select and click "Internet Options". A pop up window will open up where you should find a tab called "Security". Please click on the button “Custom Level”.

3. On clicking "Custom Level" a pop up window should open up. Please scroll down to find an option called "Scripting"and under scripting you will find 2 sub options which are as follows:-

   a) Active scripting. (Please check the option "Enable")

   b) Scripting of Java applets. (Please check the option "Enable")

Download Speed: Most of our cards works with all download speeds, even a dial-up. Some heavy video cards may require faster download speeds for a better user experience.

Note: If the problem still persists please send us the screen shot of the page that you are viewing, enabling us investigate on the same.

To take screen shot in windows OS: Press the 'Print Screen' button on your keyboard, then save it in MS Word/ MS Paint program. Finally send the document to us as attachment.

To take screen shot in MAC OS: Screenshots can be taken by using the Grab application included with Mac OS X. It is located at /Applications/ Utilities/ Grab.

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Article ID: 6
Last updated: 05 Jul, 2017
Revision: 1
Views: 131198
Comments: 0
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