I sent an ecard but did not get a notification email with the details?

Article ID: 12
Last updated: 15 Oct, 2012
Views: 32941

An email notification is sent to you the moment you create an ecard (even if it is scheduled for a post dated delivery).

Our research shows that the most common reason for you not getting the details, is a typo error in your email address.

Unfortunately, we cannot allow you to change the sender's email address due to security reasons.

If the email address was correct, then there is a possibility that the email we sent to you did not reach your email inbox or got filtered into your bulk/ spam folder. You can check in the Bulk mail folder and Junk/ Trash folder.

A simple way to address this situation would be to add "ecards@123greetings.com" to your whitelist to ensure that the ecard email reaches your inbox when the next reminder email goes out.

Our 123Greetings Connect feature gives you instant access to all the ecards you've sent from 123greetings.com, in the last 30 days. Click on the following link to Track your ecard.

Click here to Track your ecard now.

This article was:   Helpful | Not Helpful
Prev   Next
Why was my ecard not delivered?     Can I resend an ecard to the correct email address?