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exam1 70-467 HP0-D31 MB2-704 C4040-250 98-349 C4040-251 C_TADM51_731 70-347 HP0-D31 1Z0-060 70-483 156-215.77 70-461 70-488 70-467 HP0-Y51 640-864 70-480 400-101 70-487 HP0-S41 70-412 HP0-Y51 300-101 70-483 C4040-252 300-115 070-486 70-461 70-410 810-401 1Z0-061 CISSP 300-208 MB5-705 300-115 CISSP 1Z0-060 HP0-Y51 CCD-410 70-467 MB2-708 AWS-SysOps 300-115 70-417 HP0-S41 300-101 C_TADM51_731 70-412 300-115 HP2-B115 HP0-Y51 HP0-S41 200-120 MB2-704 640-864 CISSP 70-412 70-461 400-101 1Z0-060 640-864 400-101 HP0-Y51 CCD-410 70-461 MB5-705 98-349 300-101 1Z0-061 300-115 HP0-S41 156-215.77 C4040-250 98-349 AWS-SysOps 70-412 70-331 70-331 200-120 70-461 1Z0-060 MB5-705 C4040-251 98-349 1Z0-061 C4040-250 MB2-708 MB5-705 640-864 70-412 MB2-704 MB2-708 70-487 070-486 70-417 70-346 300-208 98-349 70-483 98-349 1Z0-061 1Z0-061 C4040-251 70-410 70-347 1Z0-061 70-461 HP5-B04D CCD-410 CCD-410 70-486 HP0-S41 MB5-705 C4040-251 400-101 400-101 1Z0-060 HP2-B115 CCD-410 MB2-704 640-554 200-120 70-346 70-412 C4040-250 70-487 98-349 HP5-B04D 70-346 70-486 C4040-250 070-486 MB2-704 70-412 70-410 70-488 C4040-250 70-480 70-417 640-554 70-461 HP0-S41 HP2-B115 70-331 70-417 70-346 C4040-252 070-410 C4040-251 70-480 CISSP HP0-S41 156-215.77 70-488 70-461 70-486 70-331 640-864 1Z0-061 70-488 HP5-B04D 70-487 70-347 1Z0-060 70-410 070-410 300-208 70-486 070-410 HP5-B04D 070-486 CCD-410 MB2-708 070-410 CCD-410 810-401 SY0-401 HP0-S41 MB2-704 156-215.77 70-346 400-101 1Z0-060 HP0-D31 70-486 HP5-B04D 70-480 810-401 C4040-251 70-331 98-349 810-401 300-101 98-349 200-120 70-483 C4040-252 HP2-B115 300-101 CISSP 1Z0-060 C4040-252 1Z0-061 070-410 HP5-B04D 70-480 640-554 200-120 810-401 HP0-Y51 70-467 200-120 1Z0-061 MB2-704 HP0-D31 300-208 300-208 70-346 MB2-708 AWS-SysOps HP0-S41 70-346 70-461 HP2-B115 300-208 AWS-SysOps 156-215.77 HP0-S41 70-346 640-864 SY0-401 200-120 70-331 98-349 CISSP 70-488 HP2-B115 70-417 70-486 MB5-705 C4040-251 HP0-Y51 MB5-705 C_TADM51_731 70-483 400-101 70-487 640-554 300-115 MB2-708 C4040-252 200-120 CCD-410 810-401 70-480 300-115 070-486 1Z0-060 70-410 200-120 70-461 HP0-Y51 HP2-B115 MB2-708 70-461 070-410 CCD-410 MB5-705 70-488

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Why am I having problems viewing the ecard? - :: Help & FAQ

Why am I having problems viewing the ecard?

Article ID: 6
Last updated: 12 Dec, 2014
Views: 85740

Viewing an ecard from our website is very simple; once you enter the 20 digit card number in the "Search Box" at the top right hand side  of our website or click on the card link in the email notification that you have received, you should be able to see your card or an appropriate error message regarding your ecard.

If you are unable to view the card you have received, and are not able to see the error, the possible reasons are:-

Browser Support:
 Make sure you have an up-to-date version of your browser. Also ensure that you have Javascript/ cookies enabled in your browser settings in order for the website to work properly. Please follow few simple steps to enable JAVA SCRIPT in your browser.

If you are using Mozilla Firefox:

1. Click on tools menu right at the top of the browser.

2. Select and click "Options". And under “Contents” tab you should find the text "Enable JavaScript" and a check box beside the text. Please tick it.

You are done!!!

Also ensure that your flash plugin is always activated.
You can check this by following the below instructions.
Go to Tool>> Add-ons.

Select Plugin tab, look for Shockwave Flash , select the option “Always Activate” and refresh the webpage.

If you are using Internet Explorer:

1. Click on tools menu right at the top of the browser.

2. Select and click "Internet Options". A pop up window will open up where you should find a tab called "Security". Please click on the button “Custom Level”.

3. On clicking "Custom Level" a pop up window should open up. Please scroll down to find an option called "Scripting"and under scripting you will find 2 sub options which are as follows:-

   a) Active scripting. (Please check the option "Enable")

   b) Scripting of Java applets. (Please check the option "Enable")

Software Requirements: To view a flash card you should have flash player in your computer. You can download free versions of flash player by clicking on the following link.

Download Speed: Most of our cards works with all download speeds, even a dial-up. Some heavy flash or video cards may require faster download speeds for a better user experience.

If you are a MAC user:

By default the flash player is not installed in the MAC OS, be it on Desktop or Macbook.  Since flash player is required to view our flash ecards, you need to have flash player installed in your system.

You can check if the flash player is installed in your system or not by following these instructions:

Click on the "System Preferences" from the Apple icon present in the top left corner of the screen or from the navigation panel present in the bottom of the screen.

If Flash player is installed, you can see a Flash player icon placed in "Other" tab of the "System Preferences" as shown in the screen shot below.

However, if the Flash player is not installed in your system, you can download the same from following link:

Note: If the problem still persists please send us the screen shot of the page that you are viewing, enabling us investigate on the same.

If you are using any IOS device:

Since most of the IOS devices (Ipad/ Iphone) do not support flash components, you may be able to see only static image of the ecard on your IOS devices.

However,  we are currently working on making this feature fully compatible on all IOS devices.

If you are using Android device:

Since most of our ecards are flash oriented, you need to have flash player installed in your Android device. If you do not have flash player installed in your device, you can download the same from Google Play store.

Please click on the following link once you login to Google Play store to install flash player.

Note: Please be informed that beyond Android 4x version mobiles, flash player will not work.

To take screen shot in windows OS: Press the 'Print Screen' button on your keyboard, then save it in MS Word/ MS Paint program. Finally send the document to us as attachment.

To take screen shot in MAC OS: Screenshots can be taken by using the Grab application included with Mac OS X. It is located at /Applications/ Utilities/ Grab.

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