Why was my ecard not delivered?

We work hard to ensure that our users cards reach the receiver's inbox.

An email notification is sent to the receiver the moment you send an ecard (or on the date of delivery of a later day card). We also send a reminder to the receiver, if the card hasn't been picked up in 3-4 days.

Our research shows that the most common reason for the receiver not getting the card is a typo error in the receiver's email address.

Our new "Ecard Dashboard" allows you to Edit the email address of the receiver if the ecard has not been viewed. To edit your ecard, click on the following link and follow the instructions step by step.

Click here to Edit your ecard now.

If the email address is correct, then there is a possibility that the email we sent to the receiver did not reach their email inbox or got filtered into their bulk/ spam folder. You can ask the receiver to check in the Bulk mail folder and Junk/ Trash folder.

A simple way to address this situation would be to ask the receiver to add "ecards@123greetings.com" to their whitelist to ensure that the ecard email reaches their inbox when the next reminder email goes out.

(We shall soon have the ability to let you send a reminder yourself at any time; Kindly bear with us)