Why was my ecard not delivered?

Article ID: 7
Last updated: 29 Aug, 2018
Views: 55177

We work hard to ensure that our cards sent by users reach the receiver's inbox.

An email notification is sent to the receiver the moment sender sends an ecard (or on the date of delivery of a card which is scheduled for a post dated delivery). We also send a reminder to the receiver, if the card hasn't been viewed in 3-4 days.

Our research shows that the most common reason for the receiver not getting the card is a typo error in the receiver's email address.

Our 123Greetings Connect feature allows you to Edit the email address of the receiver if the ecard has not been viewed. To edit your ecard, click on the following link and follow the instructions step by step.

Click here to Edit your ecard now.

If the email address is correct, then there is a possibility that the email we sent to the receiver did not reach their email inbox or got filtered into their bulk/ spam folder. You can ask the receiver to check in the Bulk mail folder and Junk/ Trash folder.

A simple way to address this situation would be to ask the receiver to add "ecards@123greetings.com" to their whitelist to ensure that the ecard email reaches their inbox when the next reminder email goes out.

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